Legal

Terms & Conditions

Last updated: 1 August 2026

Contents

  • 1. Bookings & Reservations
  • 2. Payment & Pricing
  • 3. Cancellation & Refunds
  • 4. Check-In & Check-Out
  • 5. Guest Conduct
  • 6. Liability
  • 7. Privacy
  • 8. Changes to These Terms
  • 9. Contact Us

1. Bookings & Reservations

By making a reservation at Eucalyptus Bay Hotel ("we", "us", "our"), you ("the guest") agree to these Terms & Conditions. All bookings are subject to availability and confirmation by our reservations team.

Guests must be at least 18 years of age to make a reservation. Valid identification is required at check-in.

2. Payment & Pricing

A deposit equal to the first night's room rate is required at the time of booking to secure your reservation. The remaining balance is due upon check-out.

All prices are quoted in Australian Dollars (AUD) and include GST where applicable. Prices may change without notice, but confirmed bookings will be honoured at the rate agreed at the time of reservation.

We accept Visa, Mastercard, American Express, and EFTPOS. Cash payments are accepted at the front desk.

3. Cancellation & Refunds

Standard Rate

  • Cancellations made 14 or more days before the scheduled arrival date receive a full refund of the deposit.
  • Cancellations made within 14 days of arrival forfeit the first night's deposit.
  • No-shows will be charged the full value of the booking.

Non-Refundable Rate

  • Bookings made at the non-refundable rate cannot be cancelled, amended, or refunded.

We understand that unforeseen circumstances arise. Please contact our reservations team as early as possible if you need to modify or cancel your booking.

4. Check-In & Check-Out

  • Check-in is available from 3:00 PM on the day of arrival.
  • Check-out is by 11:00 AM on the day of departure.
  • Early check-in and late check-out are subject to availability and may incur additional charges.
  • Photo identification and a valid credit card are required at check-in for incidentals.

5. Guest Conduct

Guests are expected to conduct themselves in a manner that respects the comfort and safety of other guests, staff, and the surrounding environment. Eucalyptus Bay Hotel reserves the right to refuse service or require a guest to vacate the premises without refund in the event of unacceptable behaviour, damage to property, or breach of these terms.

  • Smoking is not permitted inside any building. Designated outdoor smoking areas are provided.
  • Pets are welcome in designated suites only and must be declared at the time of booking.
  • Noise must be kept to a minimum between 10:00 PM and 7:00 AM.

6. Liability

Eucalyptus Bay Hotel accepts no responsibility for loss or damage to personal property, including vehicles parked on the premises. We recommend that guests utilise the in-room safe for valuables and ensure adequate travel insurance coverage.

We are not liable for any disruption to services caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, or government restrictions.

7. Privacy

We collect and handle personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy. By making a booking, you consent to the collection and use of your personal information as described in that policy.

8. Changes to These Terms

We may update these Terms & Conditions from time to time. The most current version will always be available on this page with the updated date shown above. Continued use of our services after changes constitutes acceptance of the revised terms.

9. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

  • Phone: +61 3 5239 7349
  • Email: eucalyptusbay@gmail.com
  • Address: 12 Eucalyptus Drive, Lorne, VIC 3232, Australia